Health Care

applicants

You have a professional healthcare degree such as a Pharm.D. NP, PA or related area. You have at least three (3) years of clinical practice or medical research experience. You have at least one (1) year of call center experience within the pharmaceutical or medical device industry. You have a strong commitment to customer service, excellent oral communication skills, and high computer proficiency. You have experience within a regulated area that includes Quality, Safety or other similar area. You have a strong working knowledge of Medical Communications/Information. You seek a new opportunity with a global research-based pharmaceutical company that is fully committed to bringing diagnostic and therapeutic innovations to the healthcare community.If the above describes you, we would very much like to get to know you. We seek candidates for the role of Medical Product Services Specialist. In this role you will serve as a member of the Medical Communications call center. You will provide a first interface and single point of contact for incoming medical and product inquiries. You will collect sensitive personal, medical, and regulatory data and must be appropriately qualified, trained, and compliant with company corporate, departmental, legal and regulatory requirements. You will receive, record, and process medical information inquiries from Health Care Professionals (HCP), patients, and other consumers and provide written and/or verbal information in response to these inquiries. You will use professional and technical knowledge and training to determine when matters need escalation to other personnel or functional areas. You will identify, collect, and record adverse event and product quality complaint reports in accordance with company legal and regulatory requirements. You will interpret the medical or product inquiries based on professional experience and training, and ensure that the most appropriate standard response is used to handle the inquiry.Candidates must have a professional healthcare degree such as a Pharm.D. NP, PA or related area. Must have at least three (3) years of clinical practice or medical research experience. Strong preference will be given to candidates who have at least one (1) year of call center experience within the pharmaceutical or medical device industry. Must have a strong commitment to customer service, excellent oral communication skills, and high computer proficiency. Must have experience within a regulated area that includes Quality, Safety or similar area.Competitive compensation and full benefits. This is a great opportunity to work with a leading company whose vast global network and robust product pipeline, as well as US revenues exceeding $2.6 billion, offers the opportunity for career fulfillment and the chance to make life the best it can be. For more information call 941.739.1400 or submit your resume now by clicking on the web URL below.